FREQUENTLY ASK QUESTIONS
Q1: Product Satisfaction Guarantee?
Samples:
If sample quality didn't meet your requirements or sample time more than 7 days after receiving payment and artwork approved. sample cost will be refunded.
Mass productions:
We can accept 3rd Inspection before shipment.
If goods are not qualified with the pre-production samples you confirmed, we will redo the production.
Q2: What is your standard mass production turnaround time?
Our standard lead time is 15 to 20 business days after the final approval on artwork & PI we send prior to printing.
Q3: What is your standard sample time?
5-7 days
Q4: Could I get a sample?
YES, if you need a random sample, it’s FREE. But shipping cost might be around $35.
If you need a custom digital printed sample, sample cost with shipping might be around $50.
Q5: Is there any way I can get fastest shipping?
Yes we do offer rush service plan with 4 or 6 business days by express.
Q6: Can I print custom/my own artwork?
Yes as we are specialized in all sort of customize printing so you can have your own artwork printed.
We have our designer to make the artwork upon your ideas for FREE.
Q7: How do I make sure what would be finish product look alike?
Normally we do work on digital proof with flat and 3d view for the approval so that makes all clear what exactly the box will look alike after printing and assembling. Also for bulk orders we send a physical sample with small sampling fee to make sure everything should be printed as per customer requirements.
Q8: Do you ship worldwide and to my warehouse?
Yes, we are entertaining thousands of customers in USA, Canada, Europe, Middle East Countries, Newzeland & Australia etc.
We offer DDP term to door delivery! Including all duty and freight. You can just wait to receive the goods only.
Q9: Which payment methods you accept ?
We accept Bank wiretransfer, Paypal, Western Union.
Q10: Which printing method you use?
We have a skilled labor force and highly advanced offset, digital and screen process available in-house.
Q11: What file type you require for printing?
We require psd, pdf, ai, format with min of 300dpi file for printing if available
If no artwork, we can design for you for FREE.
Q12: How should I process the order?
You can process your order in easy 4 steps.
1. Submit your quote request or email us directly.
2. Upload your artwork or email us
3. Approval of digital proof
4. Once the payment is confirmed your order will be transferred to production
Q13: How many workers in your factory?
There are 65 workers.
Q14: Which city is your company located?
We located in Guangzhou city.welcome to visit our factory.
More About Ordering and Support
If your question is not listed above, our team is happy to help. Send the product type, dimensions, quantity, material, and finishing you need, and we will return a quotation with pricing and lead time. We support both small trial orders and large recurring production, and we can arrange samples so you can verify quality before committing.
Shipping and Lead Time
Standard lead times run seven to fifteen days for stock items and fifteen to thirty days for custom orders, depending on finishing and volume. We ship worldwide by sea, air, and express, with trade terms including EXW, FOB, CIF, and DDP. Flat packed cartons reduce freight and emissions, and we handle palletizing and documentation for international delivery.
Quality and Customization
Every order is produced under an ISO 9001 aligned quality system with inspection at key stages. We match Pantone colors, supply pre production proofs, and offer FSC certified paper, recycled content, and soy based inks on request. Tell us your goal and we will recommend the structure, material, and finish that fits your product and budget.